RETURNS

We're currently offering an extended returns period for all orders. Orders can be returned within 30 days from the date of delivery.

If for some reason you're unhappy with your order or have changed your mind, we accept returns on all items that are sent back to us unworn and in their original packaging.

However unfortunately we're unable to accept returns on engraved, monogrammed or other personalised items, as we’ve customised these pieces especially for you. (If an engraved or monogrammed item was received faulty, please contact us.)

We're also unable to accept returns on items purchased from our stockists. Please contact them directly to process your return.

To return your jewel(s), please enter into your Order Center.

If you cannot register your return request, please contact our lucky ambassadors at vip@oneswear.com so that they can assist you in a timeframe of 24–48 working hours.

What warranty is offered with your products?

All our products come with a two-year warranty from the date of your order’s delivery.

The warranty is valid against any defects in our materials and/or workmanship.

This warranty does not include insurance against physical or accidental wear and/or damage.

To maintain your jewelry in perfect condition, check our jewelry-care guide.

To benefit from our warranty, get in touch with our Returns Centre and our customer service team will be happy to help.

Your request will be accepted within 24–72 hours. You will then receive all the instructions to follow by email.

If you have any question, please contact our lucky ambassadors at vip@oneswear.com so that they can assist you in a timeframe of 24–48 working hours.